How may we help you?

Click a category below to view a list of commonly asked questions.

If you can’t find what you’re looking for, you can contact us via phone or email.

  • General

  • How do I know what section of the Royal Mail scheme I’m in?

    The Royal Mail scheme has undergone several changes which are outlined in this diagram. In summary:

    If you joined the scheme after 1 April 1987 and before 1 April 2008 you will have benefits in Section C. 

    If you joined the scheme after December 1971 and before 1 April 1987 you will have benefits in Section B.

    If you joined the scheme before December 1971 and didn’t transfer to Section B you will have benefits in Section A.

    If you have benefits in Sections A, B or C and were still working for Royal Mail on 1 April 2018 you will have switched to building up benefits in the Cash Balance scheme. 

    Any benefits earned before 1 April 2012 are paid by the Royal Mail Statutory Pension Scheme (RMSPS). Any benefits earned after that date are paid by the Royal Mail Pension Plan (RMPP). The RMPP’s website is and you will need to go there if you joined a Royal Mail scheme after 1 April 2008 or have benefits in the Cash Balance scheme. 

  • How do I know if I am a deferred member?

    If you have benefits in RMSPS but have not yet started to draw a pension from these benefits then you are a deferred member. Some members may have some benefits which are payable at age 60 and some which are payable at age 65 so may have a pension in payment and also some deferred benefits.

  • I worked for Royal Mail both before and after April 2012 and I am a member of RMSPS and also the RMPP. Will I receive communications from both RMSPS and RMPP?

    Yes. The administration of the RMPP remains with the Royal Mail Group PSC. From 1 October members of both schemes will therefore receive separate correspondence with respect to their RMSPS benefits and their RMPP benefits. There will be separate helplines and email addresses for each scheme.

  • Taking my pension

  • What happens if I retire overseas?
    If you decide to move permanently to an overseas country for your retirement you will still receive your pension payments as you would in the UK. You will need to check we can make payments to your chosen bank account and make sure we have your new address. The only difference will be that your State Pension may not be increased (this depends on where you move to). If this is the case, RMSPS will take on responsibility for any pension increases paid on your GMP (see FAQ ‘What’s the Guaranteed Minimum Pension (GMP). You can find out more about State Pension payments and living abroad on the Government’s website 
  • What’s Normal Retiring Age (NRA)?

    NRA is the age at which you can normally take your pension without reduction. Any benefits you earned before 1 April 2010 have a NRA of 60. Benefits earned after 1 April 2010 have a NRA of 65. You can opt to take all your benefits at once, but any benefits taken before NRA will be reduced for early payment. Alternatively you can take only your benefits with a NRA of 60 at age 60 and take your NRA 65 benefits later so they are not reduced.

    You may be able to take your benefits early without a reduction if you are suffering from ill health. You can find out more about this in our Guide to benefits. 

  • What’s the earliest I can take my pension?
    The earliest you take your pension is age 55, though it will be reduced for early payment. If you are unable to work due to ill health, you may be able to take your pension before age 55 and without a reduction. If you are thinking about taking your pension early, please contact us for more information.
  • What’s the Guaranteed Minimum Pension (GMP)?
    GMP is pension that you will have in the scheme in place of building up additional State Pension between 1978 and 1997. If you were paying in to the scheme between these dates, you will have paid reduced National Insurance contributions in place of building up benefits in any additional State Pension scheme. In return some of your scheme pension was protected and particular rules applied to it.
    If you were already receiving your State Pension before April 2016, you will have basic and additional State Pension amounts based on your National Insurance record. The GMP element of your pension in the scheme will also have been paid and pension increases will be made to this via the scheme and your additional State Pension each year.

    Since April 2016, the new State Pension has been in place, which means that if you reach State Pension age after April 2016 you will only receive one State Pension. This means that your GMP pension will only be increased by the scheme but that you will receive the new State Pension which is currently guaranteed to be increased by the higher of earnings, prices or 2.5%. 
  • What's the pension supplement?
    The pension supplement is payable to Section C members (those who joined between 1 April 1987 and 1 April 2008). It is paid if you retire before State Pension age and not in Royal Mail employment or if you retire early from Royal Mail, but before your State Pension age.

    You can find out what your State Pension age is at The pension supplement is not paid while you are working for Royal Mail and it stops once you reach State Pension age. 

    You can find out how the pension supplement is calculated in the Guide to benefits.
  • I have recently applied to the Royal Mail Group PSC to take my RMSPS pension. Do I now need to contact Capita?

    No. If you have already made an application then the Royal Mail Group PSC will continue to process your application. They will arrange for the application to be passed to Capita on 1 October. Capita will then contact you to finalise arrangements to start paying your pension.

  • I expect to take my RMSPS pension benefits in the next few months. Who should I contact?

    You should continue to contact the Royal Mail Group PSC until 1 October. For applications made after 1 October you should contact Capita via the contact details contained in the introductory letter. If you are approaching your Normal Retirement Age 60 or Normal Retirement Age 65 retirement date you will be contacted automatically by the Royal Mail Group PSC before 1 October and by Capita after 1 October.