How may we help you?

Click a category below to view a list of commonly asked questions.

If you can’t find what you’re looking for, you can contact us via phone or email.

  • General

  • How do I know what section of the Royal Mail scheme I’m in?

    The Royal Mail scheme has undergone several changes which are outlined in this diagram. In summary:

    If you joined the scheme after 1 April 1987 and before 1 April 2008 you will have benefits in Section C. 

    If you joined the scheme after December 1971 and before 1 April 1987 you will have benefits in Section B.

    If you joined the scheme before December 1971 and didn’t transfer to Section B you will have benefits in Section A.

    If you have benefits in Sections A, B or C and were still working for Royal Mail on 1 April 2018 you will have switched to building up benefits in the Cash Balance scheme. 

    Any benefits earned before 1 April 2012 are paid by the Royal Mail Statutory Pension Scheme (RMSPS). Any benefits earned after that date are paid by the Royal Mail Pension Plan (RMPP). The RMPP’s website is www.royalmailpensionplan.co.uk and you will need to go there if you joined a Royal Mail scheme after 1 April 2008 or have benefits in the Cash Balance scheme. 

  • How do I know if I am a deferred member?

    If you have benefits in RMSPS but have not yet started to draw a pension from these benefits then you are a deferred member. Some members may have some benefits which are payable at age 60 and some which are payable at age 65 so may have a pension in payment and also some deferred benefits.

  • I worked for Royal Mail both before and after April 2012 and I am a member of RMSPS and also the RMPP. Will I receive communications from both RMSPS and RMPP?

    Yes. The administration of the RMPP remains with the Royal Mail Group PSC. From 1 October members of both schemes will therefore receive separate correspondence with respect to their RMSPS benefits and their RMPP benefits. There will be separate helplines and email addresses for each scheme.

  • How are my benefits calculated?

    Section A/B members:
    Your basic annual pension is based on 1/80th of your pensionable salary for each year of reckonable service, and the basic lump sum is based on 3/80ths of your pensionable salary for each year of reckonable service before April 2008. The surviving spouse/civil partner’s pension is up to half of your own pension.

    Section C members:
    Your basic annual pension is based on 1/60th of your pensionable salary for each reckonable year of service. For reckonable service on and from 1 April 2008, your pension will have built up year by year an amount equal to1/60th of your pensionable salary for that year. You can choose to give up some of your pension in exchange for a tax free lump sum at retirement. Each year, any pension you had built up over previous years would also have been revalued in line with the annual increase (RPI – Retail Price Index) to a maximum of 5% and a minimum of 0% each year.

  • What is reckonable service?

    This is titled Total Service on your statement and is the number of years and days used to work out your pension benefits.

    Please note that your Reckonable Service takes into account any non-contributory and part-time periods and may, as a result, be lower than the period between your Date Joined Scheme and Date of Leaving.

  • Are there any benefits due when I die?

    A lump sum will be paid if you die before you start taking your Royal Mail Statutory Pension Scheme pension. A lump sum may also be payable if you die within five years of receiving your pension benefits. The amount will depend on your circumstances. A pension may be payable to your spouse, civil partner or someone who is financially dependent on you.

  • Can I choose who my death benefits are payable to?

    The Royal Mail Statutory Pension Scheme may pay to a named beneficiary, subject to certain requirements. You can let us know who you would like to receive a pension by completing a ‘Dependant’s pension nomination’ form. Forms are available to download from the useful documents section on this website. If you are a Section C member you can also make changes to your nominations by signing in to the online portal for the Royal Mail Statutory Pension Scheme. You can sign in by clicking here. Complete the information form and you will receive a Personal Identification Number (PIN) which will give you access to the portal.

    Section A/B members:
    Your lump sum will automatically be paid to your personal representative(s) (the executors or administrators of your estate) unless you complete a `Direction of lump sum death benefit’ form for Section A/B which can be downloaded from the useful documents section on this website. If a lump sum is paid to your estate, it may be subject to Inheritance Tax. If a lump sum is paid to a nominee, it is generally paid free from Inheritance Tax.

    Section C members:
    Your lump sum will automatically be paid to various beneficiaries, including people nominated by you. The lump sum will not form part of your estate and so, under current law, is generally not subject to Inheritance Tax. You can change your nominations by completing a ‘Nomination of lump sum death benefit’ form for Section C which can be downloaded from the useful documents section on this website.

    Whilst we take your most recent nominations into account when paying any death benefits, the Scheme Manager has the final decision on who receives any death benefit.

  • My benefits

  • How do I find out what pay you use for working out my benefits?
    You can find more details about how your benefits are worked out in the Guide to benefits. If you need any more information, please contact us
  • How do I find out about Additional Voluntary Contributions (AVCs) I’ve paid?

    If you started paying AVCs after April 2008 then you will have made contributions to a separate money purchase fund set up in your name. This fund will have been managed by Zurich Assurance, the scheme’s AVC provider. You could also have paid into a separate money purchase fund before April 2008 managed by either Equitable Life, Standard Life or Norwich Union whoever was managing the fund you paid into will have details of your fund value (if you left it invested with them when you left Royal Mail) and will send you an annual benefit statement each year. If you have lost touch with them, please contact us for information.

    If you paid AVCs before April 2008 you may have joined Addplan. Addplan worked by allowing you to buy extra years of service in the RMPP scheme. If you took part in Addplan, any years you bought will be shown on your annual benefit statement. If you have any queries about Addplan, you should contact us.

     

  • How do I find out what counts as service for working out my benefits?
    You can find more details about how your benefits are worked out in the Guide to benefits. Your annual statement will also show what we think your service in the scheme is. If you think there are any errors in our records, please contact us. 
  • I am a deferred member and my Current Value Statement is usually sent to me at this time of the year. Will I receive one this year?

    Yes. This year your Current Value Statement will be issued by the Royal Mail Group PSC during September. You should contact them with any queries regarding your statement.

  • I am still employed by Royal Mail and my Benefit Illustration is usually sent to me at this time of year. Will I receive one this year?

    Yes. This year, your Benefit Illustration will be issued by the Royal Mail Group PSC in October. You should contact them with any queries regarding your illustration.

  • I made Additional Voluntary Contributions (AVCs) to my Royal Mail Pension what is happening to these?

    If you made additional contributions to AVC arrangements (e.g. Flexiplan or Bonusplan) these will continue to be administered by the Royal Mail Group PSC.

  • How are my benefits calculated?

    Section A/B members:
    Your basic annual pension is based on 1/80th of your pensionable salary for each year of reckonable service, and the basic lump sum is based on 3/80ths of your pensionable salary for each year of reckonable service before April 2008. The surviving spouse/civil partner’s pension is up to half of your own pension.

    Section C members:
    Your basic annual pension is based on 1/60th of your pensionable salary for each reckonable year of service. For reckonable service on and from 1 April 2008, your pension will have built up year by year an amount equal to1/60th of your pensionable salary for that year. You can choose to give up some of your pension in exchange for a tax free lump sum at retirement. Each year, any pension you had built up over previous years would also have been revalued in line with the annual increase (RPI – Retail Price Index) to a maximum of 5% and a minimum of 0% each year.

  • What is reckonable service?

    This is titled Total Service on your statement and is the number of years and days used to work out your pension benefits.

    Please note that your Reckonable Service takes into account any non-contributory and part-time periods and may, as a result, be lower than the period between your Date Joined Scheme and Date of Leaving.

  • Are there any benefits due when I die?

    A lump sum will be paid if you die before you start taking your Royal Mail Statutory Pension Scheme pension. A lump sum may also be payable if you die within five years of receiving your pension benefits. The amount will depend on your circumstances. A pension may be payable to your spouse, civil partner or someone who is financially dependent on you.

  • Can I choose who my death benefits are payable to?

    The Royal Mail Statutory Pension Scheme may pay to a named beneficiary, subject to certain requirements. You can let us know who you would like to receive a pension by completing a ‘Dependant’s pension nomination’ form. Forms are available to download from the useful documents section on this website. If you are a Section C member you can also make changes to your nominations by signing in to the online portal for the Royal Mail Statutory Pension Scheme. You can sign in by clicking here. Complete the information form and you will receive a Personal Identification Number (PIN) which will give you access to the portal.

    Section A/B members:
    Your lump sum will automatically be paid to your personal representative(s) (the executors or administrators of your estate) unless you complete a `Direction of lump sum death benefit’ form for Section A/B which can be downloaded from the useful documents section on this website. If a lump sum is paid to your estate, it may be subject to Inheritance Tax. If a lump sum is paid to a nominee, it is generally paid free from Inheritance Tax.

    Section C members:
    Your lump sum will automatically be paid to various beneficiaries, including people nominated by you. The lump sum will not form part of your estate and so, under current law, is generally not subject to Inheritance Tax. You can change your nominations by completing a ‘Nomination of lump sum death benefit’ form for Section C which can be downloaded from the useful documents section on this website.

    Whilst we take your most recent nominations into account when paying any death benefits, the Scheme Manager has the final decision on who receives any death benefit.

  • Taking my pension

  • What happens if I retire overseas?
    If you decide to move permanently to an overseas country for your retirement you will still receive your pension payments as you would in the UK. You will need to check we can make payments to your chosen bank account and make sure we have your new address. The only difference will be that your State Pension may not be increased (this depends on where you move to). If this is the case, RMSPS will take on responsibility for any pension increases paid on your GMP (see FAQ ‘What’s the Guaranteed Minimum Pension (GMP). You can find out more about State Pension payments and living abroad on the Government’s website www.gov.uk. 
  • What’s Normal Retiring Age (NRA)?

    NRA is the age at which you can normally take your pension without reduction. Any benefits you earned before 1 April 2010 have a NRA of 60. Benefits earned after 1 April 2010 have a NRA of 65. You can opt to take all your benefits at once, but any benefits taken before NRA will be reduced for early payment. Alternatively you can take only your benefits with a NRA of 60 at age 60 and take your NRA 65 benefits later so they are not reduced.

    You may be able to take your benefits early without a reduction if you are suffering from ill health. You can find out more about this in our Guide to benefits. 

  • What’s the earliest I can take my pension?
    The earliest you take your pension is age 55, though it will be reduced for early payment. If you are unable to work due to ill health, you may be able to take your pension before age 55 and without a reduction. If you are thinking about taking your pension early, please contact us for more information.
  • What’s the Guaranteed Minimum Pension (GMP)?
    GMP is pension that you will have in the scheme in place of building up additional State Pension between 1978 and 1997. If you were paying in to the scheme between these dates, you will have paid reduced National Insurance contributions in place of building up benefits in any additional State Pension scheme. In return some of your scheme pension was protected and particular rules applied to it.
     
    If you were already receiving your State Pension before April 2016, you will have basic and additional State Pension amounts based on your National Insurance record. The GMP element of your pension in the scheme will also have been paid and pension increases will be made to this via the scheme and your additional State Pension each year.

    Since April 2016, the new State Pension has been in place, which means that if you reach State Pension age after April 2016 you will only receive one State Pension. This means that your GMP pension will only be increased by the scheme but that you will receive the new State Pension which is currently guaranteed to be increased by the higher of earnings, prices or 2.5%. 
     
  • What's the pension supplement?
    The pension supplement is payable to Section C members (those who joined between 1 April 1987 and 1 April 2008). It is paid if you retire before State Pension age and not in Royal Mail employment or if you retire early from Royal Mail, but before your State Pension age.

    You can find out what your State Pension age is at www.gov.uk/state-pension-age. The pension supplement is not paid while you are working for Royal Mail and it stops once you reach State Pension age. 

    You can find out how the pension supplement is calculated in the Guide to benefits.
     
  • I have recently applied to the Royal Mail Group PSC to take my RMSPS pension. Do I now need to contact Capita?

    No. If you have already made an application then the Royal Mail Group PSC will continue to process your application. They will arrange for the application to be passed to Capita on 1 October. Capita will then contact you to finalise arrangements to start paying your pension.

  • I expect to take my RMSPS pension benefits in the next few months. Who should I contact?

    You should continue to contact the Royal Mail Group PSC until 1 October. For applications made after 1 October you should contact Capita via the contact details contained in the introductory letter. If you are approaching your Normal Retirement Age 60 or Normal Retirement Age 65 retirement date you will be contacted automatically by the Royal Mail Group PSC before 1 October and by Capita after 1 October.

  • P60

  • When will I receive my P60?

    This year your P60 and week one (or monthly) payslip will be combined in one letter.

    If you are paid quarterly, you will receive details of your revised payments and P60 towards the end of April or in early May. This is to ensure you receive your information before Her Majesty’s Revenue & Customs deadlines.

  • Why is my P60 different from my annual rate?

    Your P60 outlines the pension you’ve received and the tax deducted in the tax year 2018/19. Sometimes the amount shown before tax on your P60 will be different from your annual rate of pension for that year. This may be because:

    • Your pension started during the tax year,
    • Your pension is paid in arrears and the first payment you received in the tax year included pension covering one or more days before 6 April 2018,
    • Your pension was not paid in full for the whole year.
  • Pension increases 2019

  • What percentage is this year’s increase?

    Section A/B members (members who joined the Scheme between 1969 and 1987)
    Public service pensions are increased annually by the same percentage as State Additional Pensions (the State Earnings Related Pension and the State Second Pension). It is applied in April and is based on the increase in the Consumer Prices Index (CPI) in the 12 months to September of the previous year. The pensions increase to be applied to pensions in payment will be 2.4% for 2019/20. The increase will take effect from 8 April 2019.

    Note: Increases may be proportioned if you took retirement benefits during the Scheme year and increases may be lower if you have a Guaranteed Minimum Pension (GMP) and your State Pension Age (SPA) was before 6 April 2016.

    Section C members (members who joined the Scheme between 1987 and 2008)
    The increase applied to your pension will be based on the increases in the Retail Price Index (RPI) for the previous September. This year’s increase is 3.3%

    Increases and Guaranteed Minimum Pension (GMP) this applies to sections A/B and C

    • Pre-88 GMP
      If you reached State Pension age on or before 5 April 2016 the increase to the GMP element of your benefits built up before 1988 (if any) will be paid with the State Pension.
    • Post-88 GMP
      The increase to the GMP element of your pension built up from 1988 will be paid up to a maximum of 3% by the Scheme. This increase cannot exceed the standard increase for the year.

    Examples of impact of GMP on pension increase calculations

    Section A/B

    A member receiving a pension of £8,000 as at 24 March will see their increase applied through the following three elements:

    • Pre-88 GMP:        £1,500
    • Post 88 GMP:         £2,500
    • Remaining Scheme pension: £4,000

    Increases applied as follows:

    • Pre-88 GMP:        £1,500 (no increase)  £1,500
    • Post 88 GMP:         £2,500 x 2.4%     £2,560
    • Remaining Scheme pension: £4,000 x 2.4%     £4,096

    Total annual rate of pension from 8 April = £8,156

    Section C

    A member receiving a pension of £8,000 as at 24 March will see their increase applied through the following three elements:

    • Pre-88 GMP:        £1,500
    • Post 88 GMP:         £2,500
    • Remaining Scheme pension: £4,000

    Increases applied as follows:

    • Pre-88 GMP:        £1,500 (no increase)    £1,500
    • Post 88 GMP:         £2,500 x 3%       £2,575
    • Remaining Scheme pension: £4,000 x 3.3%      £4,132

    Total annual rate of pension from 8 April = £8,207

  • Why is my April payment not equal to 1/12th of my annual rate?

    The increase date for your pension this year is 8 April, therefore the pension payment you receive in April will be increased only for part of the month.

    April’s payment will be paid as follows:

    • The 1st to 7th – will be paid at the old rate
    • The 8th to 30th – will be paid at the new rate

    May’s payment will be paid fully at the new rate.

    Example

    Annual salary at 1 April 2019 = £10,000 (£833.33 per month)

    Increase due 2.4% = £10,000 + 2.4% = £10,240 (£853.33 per month)

    April Payment

    Days in period  x  Monthly rate
    Days in month

    01 to 07 April  x  £833.33 (old rate) = £194.44
    01 to 30 April

    08 to 30 April  x  £853.33 (new rate) = £654.22
    01 to 30 April

    Total due April = £848.66

  • Current value statement

  • When should I expect to receive my current value statement for 2019?

    Current value statements will be sent at the end of September 2019.

  • I am a Joint Member. When should I expect to receive my Benefit Illustration for 2019?

    Your Benefit Illustration is being prepared by the Pension Service Centre (PSC) at Royal Mail. If you have any questions regarding your Benefit Illustration, please contact the PSC by telephone on 0114 241 4545. The team is available between 9am and 5pm, Monday to Friday. Or you can contact them by email: pensions.helpline@royalmail.com

  • I have a question regarding this year’s current value statement compared to the one I received last year from the PSC. What should I do?

    If you have any questions regarding the current value statement provided to you by Capita, please call the team on 0333 222 0078 between 9am and 5pm, Monday to Friday. Or you can email your questions to enquiries@rmsps.co.uk. Unfortunately, we do not have copies of your previous statements, therefore please have them to hand when you call so that our agents can take a note of all the relevant information.

  • How are my benefits calculated?

    Section A/B members:
    Your basic annual pension is based on 1/80th of your pensionable salary for each year of reckonable service, and the basic lump sum is based on 3/80ths of your pensionable salary for each year of reckonable service before April 2008. The surviving spouse/civil partner’s pension is up to half of your own pension.

    Section C members:
    Your basic annual pension is based on 1/60th of your pensionable salary for each reckonable year of service. For reckonable service on and from 1 April 2008, your pension will have built up year by year an amount equal to1/60th of your pensionable salary for that year. You can choose to give up some of your pension in exchange for a tax free lump sum at retirement. Each year, any pension you had built up over previous years would also have been revalued in line with the annual increase (RPI – Retail Price Index) to a maximum of 5% and a minimum of 0% each year.

  • What is reckonable service?

    This is titled Total Service on your statement and is the number of years and days used to work out your pension benefits.

    Please note that your Reckonable Service takes into account any non-contributory and part-time periods and may, as a result, be lower than the period between your Date Joined Scheme and Date of Leaving.

  • Are there any benefits due when I die?

    A lump sum will be paid if you die before you start taking your Royal Mail Statutory Pension Scheme pension. A lump sum may also be payable if you die within five years of receiving your pension benefits. The amount will depend on your circumstances. A pension may be payable to your spouse, civil partner or someone who is financially dependent on you.

  • Can I choose who my death benefits are payable to?

    The Royal Mail Statutory Pension Scheme may pay to a named beneficiary, subject to certain requirements. You can let us know who you would like to receive a pension by completing a ‘Dependant’s pension nomination’ form. Forms are available to download from the useful documents section on this website. If you are a Section C member you can also make changes to your nominations by signing in to the online portal for the Royal Mail Statutory Pension Scheme. You can sign in by clicking here. Complete the information form and you will receive a Personal Identification Number (PIN) which will give you access to the portal.

    Section A/B members:
    Your lump sum will automatically be paid to your personal representative(s) (the executors or administrators of your estate) unless you complete a `Direction of lump sum death benefit’ form for Section A/B which can be downloaded from the useful documents section on this website. If a lump sum is paid to your estate, it may be subject to Inheritance Tax. If a lump sum is paid to a nominee, it is generally paid free from Inheritance Tax.

    Section C members:
    Your lump sum will automatically be paid to various beneficiaries, including people nominated by you. The lump sum will not form part of your estate and so, under current law, is generally not subject to Inheritance Tax. You can change your nominations by completing a ‘Nomination of lump sum death benefit’ form for Section C which can be downloaded from the useful documents section on this website.

    Whilst we take your most recent nominations into account when paying any death benefits, the Scheme Manager has the final decision on who receives any death benefit.

  • My details are wrong on my current value statement

    We can change certain details over the telephone. The team is available by calling 0333 222 0078 between 9am and 5pm, Monday to Friday. You can also update your personal details on the online portal. You can sign in to the portal by clicking here. Complete the information form and you will receive a Personal Identification Number (PIN) which will give you access to the portal.

  • I’ve lost my current value statement can I have another copy?

    Should you misplace the original copy, you can view your current value statement on the online portal. You can sign in to the portal by clicking here.

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