Contact us

Please contact us if you’re changing your personal details, transferring out of the scheme, want to make a complaint or have any other queries about your benefits. Please also use these contact details to let us know if a member has recently died. 

Royal Mail Statutory Pension Scheme
PO Box 551
DL1 9TX, 
United Kingdom

Telephone: 0333 222 0078
Overseas: +441325 271 861

The team is available between 8:30am and 5:30pm, Monday to Friday (excluding bank holidays). Please quote your full name, date of birth and either your National Insurance number or membership number when contacting us.